Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
8.0
Location
7.0
Service
7.8
Dining
7.3
Guest reviews
7.2/10
based on 4 reviews
8.4
8.4/10 based on 1377 reviews
Marilyn
United States,
May
2024
6.6/10
My stay at the hotel was overall pleasant. The rooms overlooked the ocean, although they needed some minor maintenance like loose faucet handles and shower door handles. Unfortunately, I had to call maintenance twice for issues with the air conditioner. The incorporation of amenities into the room was a nice touch.
Rooms
7.0
The rooms, although overlooking the ocean, needed minor maintenance. The amenities incorporated into the room were a nice touch.
Service
6.0
The service was a bit mixed. While the staff was kind, there were some issues with the food quality and service speed. Additionally, the housekeeping staff sometimes entered the room without permission despite the 'do not disturb' sign.
Location
8.0
The hotel is located in the Bocagrande area, with an excellent view. However, it may not be safe after 6 pm. It's conveniently close to the beach and just a 10-minute drive to both the airport and the old town of Cartagena.
Dining
5.0
The dining experience was a mix of quantity over quality. While there was a good breakfast selection, some items lacked freshness and flavor. The restaurant could get crowded at times.
Facilities
7.0
The hotel facilities were satisfactory, though no specific comments were made.
William
United States,
May
2024
7.8/10
My stay at the hotel was fantastic! The location is amazing, right next to the beach and close to various dining options. The rooms were exceptionally clean, spacious, and boasted a stunning view of the infinity pool and Caribbean sea. The dining experience had its ups and downs, but overall, it was enjoyable. The facilities, especially the pool, were well-maintained.
Rooms
9.0
My room overlooking the infinity pool and Caribbean sea was incredibly spacious and comfortable, exceeding my expectations in size and cleanliness.
Service
8.0
The service, from check-in to room service, was excellent and very accommodating.
Location
7.0
If you're looking to relax all day on the beach, this hotel is perfect for a tranquil family getaway. While a bit far from city attractions, it's only a short taxi ride to the old town of Cartagena.
Dining
7.0
Although the dining options had some drawbacks like pushy sellers, the varied and locally flavored menu was a hit. The quality could be improved, especially regarding service around the dining area.
Facilities
8.0
The selling of massage services and other objects was noticeable, but the overall facilities provided a good experience for sunbathers and those seeking relaxation.
Malcolm
United Kingdom,
July
2023
8.2/10
The hotel offers an excellent location with spectacular views, but cleanliness could be improved in some areas. The rooms are spacious, clean, and modern, providing great comfort. The service is exceptional with a friendly and attentive staff. Dining options are tasty, despite occasional crowding. A hose for sand maintenance would enhance the location's appeal.
Rooms
9.0
The rooms are beautiful, new, and clean, offering a large and comfortable space upon arrival.
Service
9.0
The staff, especially by the kitchen, provides exceptional service. All services like room service, housekeeping, and laundry are top-notch.
Location
7.0
The hotel boasts an excellent view and is just a quick taxi ride away from the old town of Cartagena and the airport, though cleanliness could be improved in certain areas.
Dining
8.0
The dining experience is complete and tasty, even though the restaurant can get crowded at times.
Facilities
8.0
The facilities are well-equipped and convenient for guests, offering a pleasant stay.
Edwin
United Kingdom,
July
2023
7.6/10
I had a mixed experience at the hotel. The rooms offered ocean views, but my room facing the front side meant hearing road noises during the early morning rush hour. The receptionist's confusion about the payment was a minor hiccup, and the dim lighting in the bed area was a downside.
Rooms
7.0
The rooms had beautiful ocean views, but mine facing the front side exposed me to road noises during morning rush hour. However, the lower floors are indeed more spacious.
Service
8.0
The staff was incredibly kind and took excellent care of us during our stay. Despite a minor issue with payment confusion, their friendliness made up for it. It would be beneficial for the staff to be fully bilingual for guests' comfort.
Location
6.0
The location was convenient in the morning with its opening hours and proximity to the airport. Despite being close to La Boquilla beach and just a short taxi ride to the old town of Cartagena, safety could be a concern after 6 pm.
Dining
9.0
The dining experience was a huge hit, offering a variety of local tastes that were freshly cooked to order. While the restaurant could get crowded at times, the complete and tasty meals made up for it.
Facilities
8.0
The facilities were top-notch, offering a range of services like room service, housekeeping, and more. Despite some minor issues, the overall amenities were satisfactory.